Please ask at reception for specific times for nurse practitioner, practice nurse, healthcare assistant & specialst clinic appointments.
When We Are Closed
If you have an urgent problem when the surgery is closed, including weekends and bank holidays, telephone NHS 111 or the surgery on 01782 311266 or 01782 312838 . A recorded message will relay instructions of how to contact the Out Of Hours Service.
Please note that when contacting the out of hours service your telephone conversation will be recorded.
Other Numbers You Can Use in an Emergency:
Hanley Health & Well being Centre: 0300 123 6759
Midway Medical Centre: 01782 663757
Haywood Walk-in Centre, High Lane, Burslem: just walk in open 07:00 – 22:00 (09:00 -22:00 at weekends)
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
EXTENDED SURGERY TIMES
Extended surgeries run between 18:30 - 20:00 Monday to Friday & Saturday and Sunday 09:00 - 14:00.
We offer evening and weekend appointments through our primary care network extended access scheme at Longton Health Centre & Meir Primary Care Centre.
Patients can be seen from 18:30 - 20:00 in the evening, and Saturday and Sunday 09:00 - 14:00.
These are primarily aimed at people who work or are unable to attend in the usual GP Surgery hours - if you have difficulty attending in normal hours, please ask for the extended access service.
This service is for pre-booked routine appointments only.
NHS 111 Online
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
Treat yourself at home
Go to a Primary Care Centre
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.